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Careers at BLR and HCPro

BLR and HCPro offer a variety of exciting career opportunities for energetic, dynamic and results oriented people.

Our employees enjoy a comprehensive benefits package. Our benefits include our 401(k) program, paid time off (PTO), insurance for health care, dental, life and disability.

We are always interested in energetic, qualified individuals who would like to be part of the our team. If you would like to inquire about openings, please e-mail careers@blr.com

Brentwood, TN
Customer Service Representative
This position is located in Brentwood, TN. The Customer Service Representative is responsible for building relationships with new and existing customers by providing exceptional customer service while selling our products and services.

Responsibilities

  • Maximize all opportunities to provide superior customer service to our customers
  • Display professionalism and use courtesy when dealing with customers and co-workers
  • Cross sell related products to customers as they call in with inquiries
  • Research and resolve complaints to ensure customer retention and satisfaction
  • Maintain knowledge of Company products and services to accurately communicate subscription and price information
  • Assist customers with electronic services
  • Accurately update customer records with every phone call
  • Research and respond to customer inquiries and problems in a timely manner
  • Accurately document customer correspondence in QF
  • Actively participate in department incentive programs
  • Understand and have general knowledge of circulation management functions
  • Assist with processing returned mail

Qualifications:

  • 1-3 years customer service experience required
  • High School Diploma or equivalent required
  • Excellent written and verbal communication skills with good telephone demeanor
  • Problem solving skills, self-motivated, goal and team oriented
  • Strong computer skills; proficient in Excel, Access and MS Word

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Collections Specialist
This position is responsible for reaching out to customers to collect payment on past due accounts while initiating strategies for collections process and procedures.

Collection Specialist Responsibilities:

  • Deal with customers diligently, courteously and professionally while collecting payments
  • Make outbound calls and receive inbound calls on accounts that are past due
  • Assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Negotiate payment plans as needed
  • Identify root cause of customer delinquency and generate effective solutions for client and customer
  • Ensure all customer information is correct, including phone numbers and address information
  • Collaborate with accounts receivables staff regarding collection of payments
  • Make accurate notation in fulfillment system on status of payment from customer
  • Send replacement invoices via email or mail as necessary
  • Provide weekly customer feedback to Customer Service Manager
  • Maintain enthusiastic and positive attitude

Job Requirements:

  • 1-3 years collections experience required
  • High School Diploma or equivalent required
  • Excellent written and verbal communication skills with good telephone demeanor
  • Problem solving skills, self-motivated, goal and team oriented
  • Strong computer skills; proficient in Excel, Access and MS Word

We offer:

  • Comprehensive benefits package includes medical, dental and 401k
  • Access to industry leading and award winning training – 24/7
  • Great and rewarding work environment

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Technical Customer Service Representative
This position is responsible for answering calls, responding to email inquiries, supporting (internal and external) customers, onboarding customers with our online products to make sure they can feel confident in navigating the site on their own and resolving technically complex issues. The successful candidate will demonstrate the ability to perform at a high level while exercising impeccable judgment, be intellectually curious, relentless in the pursuit of better ways, and possess an atypical attention to detail. Every day can present a new set of challenges requiring innovative thinking and often times collaboration with peers.

Technical Customer Service Representative Responsibilities:

  • Actively listen to customer needs, strive to resolve technical issues quickly while giving the customer World Class customer service to exceed their expectations
  • Effectively manage time to allow for capture work, training, customer calls and new case assignments to facilitate prompt resolution
  • Identify and escalate priority issues per Client specifications
  • Exhibit flexibility, adaptability to change, and willingness to accept feedback
  • Demonstrate problem solving; apply technical knowledge and product and service management for assigned functional area
  • Ability to deal with ambiguity and change; have willingness to think outside the box
  • Ability to work under pressure or deadlines with a heavy, complex case load
  • Maintain a positive attitude throughout all adversity
  • Troubleshoot online issues associated with Adobe Flash Player under multiple web browsers
  • Demonstrate desire to learn all products and learn how to support these items
  • Most importantly, a desire to have fun at work

Job Requirements:

  • A minimum of 5 years in a customer facing environment resolving issues
  • 2-3 years of experience in customer service in a technical support role
  • High School Diploma or equivalent required
  • Proficiency with all web browsers, operating systems, and mobile platforms
  • Comfortable using all foundational web applications such as Adobe Creative Suite, FTP, etc.
  • Fluent in HTML, CSS, JavaScript, and jQuery
  • Experience with LMS content integration
  • Familiar with support for Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • File server knowledge
  • Demonstrate effective and superior verbal/written communication skills with co-workers and customers by clearly and concisely expressing ideas
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • A talent for critical thinking, creative problem solving and multitasking
  • Experience in any eLearning tools a plus

We offer:

  • Comprehensive benefits package includes medical, dental and 401k
  • Access to industry leading and award winning training – 24/7
  • Great and rewarding work environment

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Middleton, MA
Shipping/Facilities Operations Associate-MA office
Shipping/Facilities Associate is needed to perform various duties including fulfillment and shipping of various products and keeping the office a clean, safe environment. Will need to maintain accurate shipping schedules, monitor on and offsite inventory, and place orders as needed while assisting other departments with multiple functions as requested.

Essential Functions:

  • Ensure USPS, FedEx and UPS shipping systems for the shipments of products, promotional campaigns, tradeshow shipments and live event conferences are operational.
  • Maintain production schedules and databases for product shipments. Inspect and receive inventory.
  • Oversee all functions of the facility: HVAC, plumbing, electrical, lights, warehouse maintenance and organization. Address any employee internal issues/complaints pertaining to the facility.
  • Manage relationships with outside vendors.
  • Oversee the maintenance of all supply inventory and vendors: office supplies, marketing materials, shipping/mailing supplies, incoming and outgoing mail.
  • Oversee moving furniture, and any light industrial work done in-house: hanging pictures and boards, replacing/repairing cubicle components, etc.
  • Work with all departments to ensure that products are manufactured and delivered in accordance to established standards.
  • Generate purchase orders, when needed
  • Assist HR with the onboarding of new employees.
  • Miscellaneous duties as assigned

Qualifications:

  • Knowledge of Microsoft Office
  • Data entry computer skills
  • Capable of lifting 45-50lbs
  • Basic math skills
  • Good record keeping skills+ organizational skills
  • Valid driver’s license

We offer:

  • Competitive pay and a comprehensive benefits package including medical, dental and 401k.
  • Access to industry leading and award winning training – 24/7.
  • Great and rewarding work environment.
Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer..

Account Executive - Inside Sales, MA Office
HCPro, a division of BLR, is a leading provider of healthcare regulation training and compliance tools. We have an opportunity for an Account Executive to join our Sales team in Middleton, MA. As Account Executive, you will responsible for building a customer base, in an assigned territory, by acquiring new customers and selling product to existing customers via the phone and email. Products and services include (but are not limited to): live events, broadcast events, memberships, online learning and open registration classroom training.

Responsibilities:

  • Grow customer base by acquiring new customers and supporting existing customers via outbound campaign efforts using consultative sales approach.
  • Provide online demonstrations of certain products via web conferencing (i.e. Go To Meeting.)
  • Maintain minimum outbound call requirement and sales goals as set by management.
  • Manage multiple campaign lists and databases/programs. Using tools such as; salesforce.com
  • Work with internal stakeholders (e.g. Marketing, Editorial) to provide feedback from customers. Partner with other Inside Sales Representatives to leverage relationships, information, and coverage of the markets.
  • Some travel to key trade shows/conferences.

Qualifications:

  • 1-2 years inside sales experience
  • Strong closing skills with aptitude to close new business sales via the phone
  • Ability to consistently meet and exceed sales goals
  • Experience making cold calls to establish new business
  • Microsoft Suite (Outlook, Word, Excel)

HCPro offers a base salary and aggressive uncapped commission. We also offer top notch benefits including medical, dental, life and disability insurance that start first of the month after hire. If you are driven to succeed and enjoy the art of selling, apply today! EEO employer. To be considered, please forward resume to: careers@blr.com


Associate Editor-MA office
HCPro- a division of BLR Healthcare This is an on-site position in our Middleton, MA office.Can you write an article, edit a book, and research a webcast topic while blindfolded? Good! That’s a start.

HCPro’s intelligent, interesting, and dedicated team of editors are expected to generate amazing article ideas, charm busy healthcare professionals into sharing their tips and best practices, keep tabs on regulations important to readers, and work with their editorial, marketing, sales, and customer service colleagues to create and support innovative tools that help industry professionals comply with challenging regulations. We ask a lot.

In return, we offer editors the opportunity to strengthen their writing and project management skills, master the ins and outs of product development, learn about the healthcare industry, and celebrate achievements and catch up with colleagues every week during our employee get-together.

If the essential duties and responsibilities list below reads as an inspiring challenge and opportunity to become a better writer, a stronger product development professional, and a part of a talented team who values the role HCPro plays in supporting healthcare professionals, we want to talk with you.

Essential Duties and Responsibilities:

  • Develop and manage content for books, electronic website portals, webcasts
  • Strengthen market knowledge and cultivate relationships with sources and customers to ensure products address the issues challenging your readers
  • Track market trends and work with colleagues to create new products
  • Write, edit, and format copy according to HCPro’s standards for quality, style, and voice
  • Work with expert sources to ensure all content meets HCPro’s editorial standards
  • Propose new product ideas in your areas of expertise across all product lines, and manage all content-related phases of the new products process, including conducting research, writing proposals, and presenting the finished concept
  • Adhere to strict deadlines and budget requirements for all assigned products
  • Work collaboratively with other editors in the peer editing process

Qualifications:

  • 1 to 3 years of experience
  • Bachelor’s degree required
  • Proficient in Microsoft Office
  • Demonstrated project management
  • Ability to multitask, work hard, and get along with others
  • Experience in healthcare a plus

We offer:

  • Competitive pay and a comprehensive benefits package including medical, dental and 401k

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Marketing Specialist/Copywriter
BLR’s Middleton, MA office has an opportunity for a Marketing Specialist/Copywriter to join its workforce marketing team. In this position, you will write promotional copy for webinars and conferences to be used for print and online communications for our environmental, safety, and human resource. This will include websites and other marketing channels such as email, e-commerce, sales and paid search.

Marketing Specialist/Copywriter Responsibilities:

  • Write compelling marketing copy for webinars and other events
  • Build and maintain landing pages for webinars and other events
  • Create email copy, and proof and test email marketing templates (IBM/SilverPop)
  • Assist with customer research and reporting, including monitoring email performance, webinar sales, and industry trends to optimize marketing performance

Job Requirements:

  • 3-5 years of experience in marketing copywriting
  • BS in Marketing, Communications, or equivalent
  • Exceptional proofreading skills, grammar, and copywriting skills
  • Self-motivated with high level of initiative
  • Highly organized with ability to multi-task.
  • Strong attention to detail, a flexible attitude, and a team player
  • Knowledge of the human resources, safety, and environmental industries is a plus
  • Experience with Microsoft Excel, Word and HTML editors

We offer:

  • Comprehensive benefits package includes medical, dental and 401k
  • Access to industry leading and award winning training – 24/7
  • Great and rewarding work environment

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Marketing Specialist Audience Development
Our Middleton, MA location is currently seeking a candidate to join our Marketing Team as Marketing Specialist-Audience Development. The ideal candidate will be someone who is analytical, quantitative, and is also nimble and creative with the ability to think critically and incorporate data and testing into the decision-making process. We need people who have an entrepreneurial spirit, an inherent understanding of the web and an eye for strategy. Curiosity, experimentalism and rigor are a must.

Essential Duties and Responsibilities:

  • Work with marketing, creative, editorial, and media sales teams to define target audiences and align content strategies, distribution channels and consumer segments for optimal traffic, lead, and revenue generation
  • Execute reader conversion and conversion testing activities – social media, marketing automation, forms, emails, and landing pages
  • Administer data collection and data integrity efforts
  • Actively seek out opportunities to improve SEO and continually optimize content plans to maximize tactical and strategic growth opportunities
  • Provide feedback and recommendations to editorial on content direction and calendar
  • Leverage social media to execute audience building campaigns across the company platforms (Twitter, Facebook, LinkedIn, YouTube)
  • Identify partners for potential collaborative marketing opportunities
  • Provide analysis and reporting of audience to support advertising initiatives and research
  • Evangelize the BLR Healthcare brands and grow the number of engaged readers across new and existing content

Qualifications:

  • An ability to work cooperatively and collaboratively across numerous functions and stakeholders
  • Excellent communication skills and the ability to create concise, compelling marketing communications
  • Proficient in all facets of digital marketing including web ads, email, landing pages and forms
  • Strong attention to detail and the ability to work in a fast-paced environment

Requirements:

  • Bachelor’s Degree
  • 3+ year’s marketing experience, audience development experience a plus
  • Proficient in Microsoft Outlook, Excel and Access

We offer:

  • BLR Healthcare offers a variety of exciting career opportunities for energetic, highly-organized and results-oriented people. We also offer top notch benefits including medical, dental, life and disability insurance that start first of the month 30 days after hire date. If you are driven to succeed and enjoy working in a team environment, apply today!

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Marketing Manager
Our Middleton, MA location is currently seeking a candidate to join our Marketing Team as Marketing Manager. The right candidate is self-directed and thrives in a fast-paced, results-driven environment.

Essential Duties and Responsibilities:

  • Understand markets served to support strategic initiatives and enhance company’s competitive position
  • Administer audience strategies, business practices and technologies to improve department performance and enhance value to our customers and clients
  • Convert strategy and marketing goals into compelling copy and promotional material by developing concise and engaging content for a variety of marketing campaigns
  • Manage, organize, and facilitate execution of marketing campaigns including: email marketing, interactive/web marketing, PR, social media and direct mail
  • Work in partnership with editorial/content team to develop marketing assets to drive lead generation programs
  • Meet assigned unit and revenue goals
  • Compile and deliver data /reports on time and error free
  • Determine and set priorities; manage limited resources to best effect
  • Effectively manage and mentor assigned staff

Qualifications:

  • An ability to work collaboratively with other internal stakeholders
  • Excellent communication skills and the ability to create concise, compelling marketing communications
  • Proficient in all facets of digital marketing including social media and email
  • Strong attention to detail and the ability to work in a fast-paced

Requirements:

  • Bachelor’s Degree
  • 5+ year’s marketing experience
  • Proficient in Microsoft Outlook, Excel and Access
  • Some supervisory experience preferred

We offer:

  • BLR Healthcare offers a variety of exciting career opportunities for energetic, highly-organized and results-oriented people. We also offer top notch benefits including medical, dental, life and disability insurance that start first of the month 30 days after hire date. If you are driven to succeed and enjoy working in a team environment, apply today!

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.


Marketing Director - Associate Marketing Director
We are looking for a Marketing Director to join our Marketing team located in our Middleton, MA office. The ideal candidate will be someone who is a tactical and analytical. In this role you will direct and manage the marketing activities for HCPro brands. The HCPro B2B business is one of our largest lines of business.

As Marketing Director, you will lead your team in optimizing channel performance and work with department leaders on strategic/cross-functional initiatives (e.g. Sales, Product Management, Operations, Customer Service) to drive the continued evolution of the existing marketing programs.

Responsibilities:

  • Understand markets served to support development of effective campaigns and programs
  • Effectively manage and mentor assigned staff; supervise the work of three (3) marketing managers and support staff; ensure programs are completed on-time and error free
  • Convert marketing strategy and goals into compelling copy and promotional material by developing concise and engaging content for a variety of campaigns
  • Manage, organize, and facilitate execution of marketing campaigns including: email marketing, interactive/web marketing, PR, social media and direct mail
  • Determine and set priorities; manage limited resources to best effect
  • Leverage marketing automation and other technology to optimize sales and customer experience
  • Meet the assigned unit and revenue goals
  • Work in partnership with editorial/content team to develop marketing assets to drive lead generation programs.

Qualifications:

  • Bachelor’s Degree 5+ years of marketing experience; 3+ years management/supervisory experience preferred
  • Proficiency in all facets of digital marketing including social media and email
  • Excellent communication skills, with the ability to communicate and create concise, compelling marketing communications.
  • Ability to work both independently and as part of a team; strong interpersonal skills
  • Strong organizational skills and keen attention to detail.
  • Ability to manage multiple projects in a fast-paced, deadline and results-driven environment
  • Experience using ESPs (Silverpop) and Marketing Automation platforms (a plus)
  • Proficiency in Microsoft Outlook including Excel and Access

HCPro a division of BLR offers a competitive salary and an excellent benefits package including medical, dental and 401k. To be considered, please forward resume to: careers@blr.com BLR® is an EEO employer.


Old Saybrook, CT
Senior HR Editor
We are currently looking for Senior Human Resource (HR) Editor to join our Editorial team. The Senior HR Editor is responsible the day-to-day workflow, editorial quality and direction of the HR Hotline. You will also manage the day-to-day activities and production of editors and outside contractors working on the hotline and other assigned products.

The Senior HR Editor will serve as subject matter expert and speaker for webinars, and events. You will also research, write, and edit content. You will also develop ideas for new, valuable content, and manage initiatives associated with product improvements.

Responsibilities:

  • Manage HR Hotline. Manage the HR Hotline to insure customers receive accurate responses to questions within 24 hours. Direct the activities of other editors, legal editors and independent contractors working on the hotline. Develop and adjust workflow and procedures as needed to meet customer expectations.
  • Product Oversight. Manage legal editors, editors and outside contractors. Edit and integrate editors’ submittals. Accountable for ensuring assigned products reflect market trends, reader needs, and responds to current regulatory and competitive drivers. Locate, compile, and analyze information sources relevant to assigned products. Help develop and adhere to editorial calendar. Produce media-neutral, repurpose-able content. Provide answers and referrals to subscribers who respond to reader input devices and contact editors for assistance. Help team members by sharing information, sources, contacts and ideas. Attend conferences to provide topic coverage, to monitor trends and developments, and to make contacts.
  • Writing and Editing. Research, write and edit plain-English compliance and best practices materials on complex and complicated topics utilizing a domain knowledge that resonates with the existing and emerging needs of subscribers. Effectively utilize an engaging writing style that subscribers enjoy while addressing their information needs and wants. Respond to market developments in a timely and responsive way. Edit contributing editors’ submittals as needed. Ensure editorial assignments reflect market trends and reader needs, as well as respond to current regulatory and competitive drivers. Locate, compile, and analyze information sources relevant to assigned products. Deliver grammatically correct and typo free copy on schedule and to required word count standards, minimizing need for re writes. Produce media-neutral content that can be repurposed. Generate materials that elicit high readership. Work autonomously and independently.
  • Special Projects: Support new product initiatives and product enhancement initiatives and any other projects as requested.

Additional Responsibilities:

  • Support Marketing and Sales initiatives
  • Coordinate with other editorial teams on content repurposing and planning
  • Maintain membership(s) in organization(s) and track developments
  • Maintain contact with subscribers through calls, surveys, and site visits
  • Utilize national and state advisors when appropriate
  • Miscellaneous duties as assigned to help BLR achieve its goals
  • Support new product development initiatives and other product enhancements
  • Assist in training other departments on products

Qualifications:

  • Broad knowledge of human resources management practices and emerging trends including strategic HR
  • Experience in a human resources generalist or management role
  • Strong writing, analysis and research skills, and Internet navigation skills
  • Effective communication and time management skills, including the ability to handle multiple assignments in a deadline pressure environment
  • Ability to work both independently and as a team member
  • Management and project management skills
  • SPHR, PHR, or similar professional certification

BLR offers a competitive salary and an excellent benefits package including medical, dental and 401k. To be considered, please forward resume to: careers@blr.com BLR® is an EEO employer.


Marketing Coordinator
BLR is looking for a marketing coordinator to join our team in the Old Saybrook, CT office. The ideal candidate will effectively work across internal teams to support inbound and outbound marketing initiatives.

Responsibilities:

  • Support various online marketing efforts, including email, SEO, SEM, social, and display advertising
  • Develop and maintain a number of reporting documents to drive effective business decisions
  • Support the maintenance of marketing websites and landing pages for improved sales and lead generation goals
  • Contribute to the development of email and lead nurture campaigns

Requires Skills:

  • Bachelor’s degree and 1-3 years of related experience
  • Detail-oriented, highly organized, strong problem solving and analytical skills
  • Strong written and verbal communication
  • Understanding of B2B marketing processes and best practices
  • Proficient in Microsoft Office
  • Familiarity with Marketing Automation tools and processes is a plus
  • Familiarity with CRM software a plus
  • Experience with Google Analytics or other reporting analytics tools is a plus

BLR offers a variety of exciting career opportunities for energetic, highly-organized and results-oriented people. We also offer great benefits including medical, dental, life and disability insurance that start first of the month after hire.


Appointment Setter
Summary:

This position is in our Old Saybrook, CT office. As an Appointment Setter, you will utilize your strong telephone communication skills to probe and understand prospects’ needs. You will learn how our customers train their employees and how they use electronic media to serve their clients. Based on the findings, an appointment will be set and given to a sales representative. You must be professional with an ability to handle a high volume of calls and deal with a significant amount of rejection.

Requirements:

  • High school diploma or equivalent
  • 1+ years of cold calling/appointment setting experience and/or sales support/lead generation experience.
  • Minimum call volume of 100 outbound calls per day.
  • Ability to set qualified appointments with the Decision Maker.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office Products.
  • Drive to make money!!!!

BLR offers a great base plus commission. We offer a comprehensive benefits package including medical, dental and 401k, and a great work environment. Post-offer criminal check required. EOE employer.

If you are driven to succeed and love communicating on the phone, apply today! To be considered, email resume to careers@blr.com


Project Coordinator
We are currently seeking a Project Coordinator in our Old Saybrook, CT office. In this role, you will assist multi-disciplinary project teams through all phases of software development projects, including initiation, planning, execution, monitoring, control and closure.

The Project Coordinator is responsible for planning, documenting, directing and coordinating web/application development projects to ensure that team goals and objectives are accomplished, meeting quality, deadline, customer, and business needs. This role also conducts basic business and technical/system analysis for the project teams.

Project Coordinator Responsibilities:

  • Coordinate development and launch of major projects - Help develop concepts, gain consensus, document and prepare projects for development. Support the project’s development process; be the “go to” person regarding questions and issues with functional and technical specifications.
  • Simultaneously manage multiple projects – manage a group of projects that vary in complexity and size. Projects may include new products, improvements to existing products, marketing/lead generation pages or internal applications/systems.
  • Gather/document and project requirements from project owners and stakeholders. Work with project team to capture and define business and user requirements.
  • Document projects - Responsible for creating and/or reviewing requirement documents, functional specifications, technical specifications, project schedules, and test plans. Model and analyze business process or information flows.
  • Conduct quality assurance testing - Plan and lead product testing to assure quality and stakeholder acceptance.
  • Additional Responsibilities - Support web and application implementation activities as needed.

Project Coordinator Qualifications:

  • 3+ years of project coordination or management experience in a software development environment
  • Bachelor's degree or equivalent
  • Excellent communication and interpersonal skills
  • Business analysis and systems experience and/or training a plus
  • Ability to manage multiple projects and tasks concurrently
  • Working knowledge of dynamic web-based, database-driven applications
  • Ability to bridge communication between technical staff and non-technical stakeholders
  • Ability to function in a fast-paced environment

BLR offers a competitive salary and an excellent benefits package including medical, dental and 401k. To be considered, please forward resume to: careers@blr.com BLR® is an EEO employer.


Remote Positions
Medicare Regulatory Specialist-PER DIEM
We are seeking a Medicare Regulatory Specialist for HCPro-BLR Healthcare to teach our Medicare Boot Camp®-Hospital Version and to partner with fellow regulatory instructors and the HCPro product team to identify and launch new training resources, including boot camps, seminars, elearning, webcasts, and books.

The Medicare Boot Camp®-Hospital Version is an intensive, five-day course on Medicare coverage, billing, coding, and payment for hospital outpatient and inpatient services. The course is technically-oriented and focuses on the Medicare regulations and guidelines applicable to hospital services. The objective of the course is to provide course participants with a detailed understanding of the Medicare "rules" with a particular emphasis on the operational application of those rules. Instructors are expected to provide positive reinforcement and ensure that every student learns regardless of previous experience level. Instructors must maintain a high level of competency in the subject matter.

Essential Functions:

  • Responsibilities include, but are not limited to, teaching HCPro’s Medicare boot camps. The Medicare Regulatory Specialist is also responsible for strengthening market knowledge and penetration by cultivating relationships with sources and customers, observing market trends and making recommendations for product development, and conducting extensive market research.
  • Must be a dynamic public speaker with extensive knowledge of, and practical experience with, Medicare coverage, billing, coding, and payment requirements for hospitals.

Additional responsibilities include:

  • Researching and keeping up-to-date with Medicare regulations, requirements, and best practices.
  • Research and contribute to projects for a wide variety of publishing mediums.
  • Assist in developing new products and enhancing existing products to achieve company objectives.
  • Provide training and address customer queries about company products or services.
  • Obtain and communicate customer feedback to product team.
  • Stay abreast with industry and market trends.
  • Recommend new products or improvements based on customer market and competitor activities.
  • Assist in introducing and launching new products in markets.
  • Represent company products in tradeshows, seminars, campaigns and other sales events.

Other Requirements/Comments:

  • Ability to travel required.
  • Bachelor’s degree and significant adult education experience required. Master’s degree preferred.
  • Advanced professional credentials (JD, MBA, CHC, etc.) desirable.

HCPro is a division of BLR®. Qualified candidates should forward resume to careers@blr.com BLR® is an EEO employer.


Medicare Regulatory Specialist-PER DIEM (LTC)
We are seeking a Medicare Regulatory Specialist for HCPro-BLR Healthcare to teach our Medicare Boot Camp®-Long-Term Care Version and to partner with fellow regulatory instructors and the HCPro product team to identify and launch new training resources, including boot camps, seminars, elearning, webcasts, and books.

The Medicare Boot Camp®-Long-Term Care Version is an intensive, four-day course on Medicare coverage, billing, coding, and payment for skilled nursing facilities. The course is technically-oriented and focuses on the Medicare regulations and guidelines applicable to long-term care services. This course follows a Medicare patient from preadmission through discharge, addressing the function of each department, and uncovering the pitfalls along the way.

The objective of the course is to provide course participants with a detailed understanding of the Medicare "rules" with a particular emphasis on the operational application of those rules. Instructors are expected to provide positive reinforcement and ensure that every student learns regardless of previous experience level. Instructors must maintain a high level of competency in the subject matter.

Essential Functions:

  • Responsibilities include, but are not limited to, teaching HCPro’s Medicare Boot Camp®-Long-Term Care Version. The Medicare Regulatory Specialist is also responsible for strengthening market knowledge and penetration by cultivating relationships with sources and customers, observing market trends and making recommendations for product development, and conducting extensive market research.
  • Must be a dynamic public speaker with extensive knowledge of, and practical experience with, Medicare coverage, billing, coding, and payment requirements for skilled nursing facilities.

Additional responsibilities include:

  • Researching and keeping up-to-date with Medicare regulations, requirements, and best practices.
  • Research and contribute to projects for a wide variety of publishing mediums.
  • Assist in developing new products and enhancing existing products to achieve company objectives.
  • Provide training and address customer queries about company products or services.
  • Obtain and communicate customer feedback to product team.
  • Stay abreast with industry and market trends.
  • Recommend new products or improvements based on customer market and competitor activities.
  • Assist in introducing and launching new products in markets.
  • Represent company products in tradeshows, seminars, campaigns and other sales events. Other Requirements/Comments:
    • Ability to travel required.
    • Bachelor’s degree and significant adult education experience required. Master’s degree preferred.
    • Advanced professional credentials (JD, MBA, CHC, etc.) desirable.

    HCPro is a division of BLR®. Qualified candidates should forward resume to careers@blr.com BLR® is an EEO employer.


Coding Regulatory Specialist - Remote
This is a remote position. The Coding Regulatory Specialist serves as an instructor for the company’s Certified Coder Boot Camp® (live and online), the Certified Coder Boot Camp® --Inpatient version, and other coding related educational courses (live and online). The Coding Regulatory Specialist also partners with fellow coding instructors and the HCPro product team to identify the need for new training resources, including boot camps, seminars, eLearning, webcasts, and books. HCPro’s coding boot camps are technically-oriented and focus on coding guidelines applicable to hospital and/or professional services. The objective of our coding courses is to provide course participants with a detailed understanding of the coding "rules" with a particular emphasis on the operational application of those rules. Instructors are expected to provide positive reinforcement and ensure that every student learns regardless of previous experience level. Instructors must maintain a high level of competency in the subject matter.

Coding Regulatory Specialist Responsibilities:

  • Update and revise course materials under direction of the Director of HIM/Coding
  • Participate on sales/scope calls with potential boot camp clients
  • Develop and deliver custom education and other non-traditional client engagements
  • Research and keep up-to-date with Coding regulations, requirements, and best practices
  • Research and contribute to projects for a wide variety of publishing mediums
  • Assist in developing new products and enhancing existing products to achieve company objectives
  • Staying abreast with industry and market trends
  • Recommend new products or improvements based on customer market and competitor activities
  • Represent company products in tradeshows, seminars, campaigns and other sales events

Job Requirements:

  • Bachelor’s Degree or Associate’s Degree
  • Must hold a current CPC credential to instruct the Certified Coder Boot Camp. Advanced professional credentials (RHIA, RHIT) are preferred but not required.
  • Must hold a current CPC credential to instruct the Evaluation and Management Boot Camp. CEMC specialty credentials are preferred but not required.
  • Must hold a current CCS credential to instruct the Certified Coder Boot Camp – Inpatient version. Advanced professional credentials (RHIA, RHIT) are preferred but not required.
  • Must be a dynamic public speaker
  • Extensive knowledge of, and practical experience with coding, billing, and payment requirements for hospitals and/or professional services
  • Ability to travel a minimum of 90 teaching days a year

We offer:

  • Competitive salary
  • Comprehensive benefits package includes medical, dental and 401k
  • Access to industry leading and award winning training – 24/7
  • Great and rewarding work environment

Our hiring process includes a post-offer drug test and criminal check for candidates who are offered a position. Qualified candidates apply today! To be considered, please forward submit a resume to: careers@blr.com. BLR® is an EEO employer.