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Connecticut Callback/Report-In Pay: What you need to know

Callback pay relates to employees who are called back to work because of an emergency situation after having already completed a work shift that day. Other than mercantile, beauty shop, laundry, and restaurant exceptions, there is no requirement in law that employees be guaranteed a minimum number of hours work when called back. However, the hours they do work must be paid at the employees' base rates--or at the applicable overtime rate. Exempt employees need be paid nothing above their normal salaries.
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Report-in pay applies to situations in which employees report to work at the normal starting hour and are unable to work because of some unusual condition, such as a power failure. Other than mercantile, beauty shop, laundry, and restaurant exceptions, there is no state or federal law requiring that an employer pay any hours worked to nonexempt employees who show up for work only to find that there is no work to do. Deductions from exempt pay of less than a full week under such circumstances are prohibited.
Restaurant and hotel restaurant occupations. Under the Connecticut Labor Department's Mandatory Order No. 8, employees reporting or called to work, unless given adequate notice not to report, must be paid a minimum daily guarantee of 2 hours at their regular rate, even if they perform no work.
Mercantile occupations. Employees in retail and wholesale trades that report or are called to work, unless given adequate notice not to report, must be paid a minimum daily guarantee of 4 hours at their regular rate, even if they perform no work. However, where employees regularly work fewer than four hours, this requirement can be waived on a form approved by the Commissioner of Labor, provided ...

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Connecticut Callback/Report-In Pay Resources

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Policies On-call Pay (Standard)

Callback/Report-In Pay Products

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