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Training: What you need to know

Employee training was once considered an optional benefit, an “extra” that only the most forward-looking employers provided to the most promising employees. Even now, when the economy turns downward, employee training is often the first to go, viewed not as an investment but as an expense to be disposed of in tough times. But today more and more employers understand that, far from being a frill, good employee training is necessary to a company's success and that an intelligent, well-trained workforce is central to worker productivity and well-being. In fact, more than 70 percent of employers provided some sort of job training for their employees, according to a Bureau of Labor Statistics (BLS) survey.
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The survey also found that employers with high employee turnover train less and spend less on training than other businesses. While it is unclear which comes first, the probable inference is that training is linked to long-term employment and is an important factor in successful performance, productivity, and morale.
Employers offer training in sales, customer relations, various work skills, management skills, computer skills, new technology, production methods, safety and health, hazardous chemical exposure prevention and treatment, communication skills, workplace law, sexual harassment, ethics, and diversity, according to the BLS survey. Large companies often have on-site training departments; medium and small companies may hire consultants, or send their employees to training courses or community colleges. Both large and small employers often use online training or software programs.
Although most managers say they still prefer traditional face-to-face training methods, there is strong ...

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