BLR News


BLR Offers Preview of New Customer Service Training Library

Provider of Web-Based Training Offers Free Customer Service Training Course in Conjunction with Customer Service Week

Old Saybrook, CT, October 5, 2009 - BLR®, the leading provider of employment, safety and environmental compliance announced that it is celebrating Customer Service Week October 5 through October 9, 2009, by offering a free Web-based training course from The BLR Employee Training Center titled, Customer Service Skills – How We Can All Improve available at

Customer Service Week is a national event devoted to recognizing the importance of customer service and the people who serve and support customers with the highest degree of care and professionalism. The free course is a preview of a new, larger library—the BLR Employee Training Center Customer Service Training Library—which will debut later this year. The Customer Service Training Library is designed to help educate front-line customer service personnel on the importance of providing the best possible service, and it will give them the skills to listen, understand, and creatively solve customer issues.

“By offering free customer service training during Customer Service Week we are able to help our customers help their customers,” said Robert L. Brady, CEO and founder of BLR. “We understand the economic and competitive pressures that many companies are facing, and the best way to counteract those is to increase customer loyalty, satisfaction and ultimately retention.” Adds Brady, “Our editorial staff creates the most comprehensive and accessible training anywhere, aimed at improving a customer’s organization by educating their teams, not just on how to comply, but how to excel in their own market.”

The BLR Employee Training Center, recently awarded Best Workforce Training Solution in the Software & Information Industry Association’s (SIIA) CODiE awards, helps employers certify that they have trained their staff in compliance with DOL, OSHA, and EPA-mandated federal and state rules and requirements.

The Customer Service Training Library will include, among others, the following course titles:

  • Coaching for Superior Employee Performance: Techniques for Supervisors
  • Conflict Resolution for Employees
  • Problem Solving for Employees
  • Identifying Customers' Needs
  • Turn Satisfied Customers into Repeat Customers
  • E-mail Best Practices
  • For more information and to access the free Customer Service Training course, please visit:

    About BLR®—Business & Legal Resources

    BLR® is the leading provider of employment, safety, and environmental compliance solutions. BLR has been an acknowledged authority in covering state as well as federal law for over three decades, and employers know that they can count on BLR’s industry-leading compliance and training solutions to keep them out of legal trouble, avoid fines, and save money. BLR offers solutions for business owners, executives, employees, and managers of HR, compensation, safety, environmental, or training for all-sized organizations and industries. Simply put, anyone worried about how their local state agency or national DOL, OSHA, and EPA legal requirements impact their organization can benefit from BLR. For more information, please visit or call 800-727-5257.